物流政策

Shipping policy

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Local delivery

We don´t offer local delivery

In-store pickup

We don´t offer In-Store pickup

International Shipping

At this time, we do not ship to:
Afghanistan
Bhutan
Brunei
Chad
Cuba
Iran
Irak
Lao People’s Democratic Republic
Libya
Mongolia
Papua New Guinea
Samoa
Solomon Islands
South Sudan
Syria
Russia (not due to Covid, but to conflict in the area)
Timor-Leste
Turkmenistan
Ukraine (not due to Covid, but to conflict in the area)
Yemen

Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Great Plains Audio LLC is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 72 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at sforopel@greatplainsaudio.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

We don´t ship to P.O Boxes

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at sforopel@greatplainsaudio.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at sforopel@greatplainsaudio.com